At MistMove, your satisfaction matters to us. If something isn’t right with your order, we’re here to help.
01 Return Window
You may request a return within 30 days of delivery, subject to the eligibility requirements below.
To qualify for a standard return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase or a valid order number.
For hygiene and product safety reasons, opened or used skincare sprays are generally not eligible for return due to a change of mind or personal preference. This restriction does not apply where a return, replacement, refund, or other remedy is required by applicable law or where an exception under this policy applies.
02 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible, preferably within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging, if applicable
We will review your request and work with you on an appropriate resolution, which may include a replacement, refund, or another remedy as applicable.
For issues confirmed to be our responsibility, you will not be charged return shipping costs where a return is required.
Please contact us even if you discover an issue after the 7-day period. The reporting timeframe above is intended to help us resolve problems promptly and does not limit any rights you may have under applicable law.
03 How to Request a Return
To request a return, email support@mistmove.com with your order number and the reason for your request.
Please wait for our instructions before mailing any items back. If your return is approved, we will provide the return instructions and address, where applicable.
Items returned without prior authorization may take longer to process. Please do not send products to the address on the shipping label unless we have confirmed that it is the correct return address.
04 Return Shipping Costs
For eligible returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect due to an issue for which MistMove is responsible, we will cover applicable return shipping costs where a return is required.
All original U.S. orders qualify for free standard shipping. Since no standard shipping fee is charged at checkout, there is no original standard shipping fee to refund.
05 Refunds
Once we receive and inspect an approved return, we will notify you of the refund decision.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after the refund is processed for the credit to appear, depending on your payment provider or financial institution.
If your refund has not appeared after that period, please contact us and we will help you check its status.
Nothing in this policy limits any refund rights or other remedies available to you under applicable law.
06 Exchanges and Replacements
We do not guarantee direct exchanges for change-of-mind requests.
If your item is damaged, defective, or incorrect, please contact us. Depending on the circumstances and applicable law, we may arrange a replacement, refund, or another appropriate resolution.
If you prefer a different product and your original item qualifies for a return, you may request an eligible return and place a new order separately.
07 Non-Returnable Items
Opened or used skincare sprays are generally not eligible for return due to a change of mind or personal preference.
This restriction does not prevent us from addressing damaged, defective, or incorrect items, or from providing a remedy required by applicable law.
Promotional or gifted products may be subject to additional terms disclosed at the time of the offer.
08 Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@mistmove.com.
We will do our best to cancel an order that has not yet been processed for shipment. Once an order has shipped, cancellation may no longer be possible, and the applicable return policy will apply.
If we are unable to fulfill your order, we will notify you and provide any refund or cancellation options required by applicable law.
09 Contact Us
For return, refund, or exchange questions, please contact:
Email: support@mistmove.com
We appreciate your support and the opportunity to make things right.