At MistMove, we believe your post-workout skin reset should be simple from checkout to delivery. That’s why we offer free standard shipping on every U.S. order, with no minimum purchase required.
01 Free Shipping on All U.S. Orders
All orders shipped to eligible addresses within the United States qualify for free standard shipping. There are no minimum order requirements and no standard shipping fees at checkout.
02 Order Processing Time
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.
During product launches, promotions, or periods of high order volume, processing may take longer. If we anticipate a significant delay beyond our stated timeframe, we will notify you and provide the options required by applicable law.
You will receive a shipping confirmation email once your order has shipped.
03 Shipping and Delivery Time
Standard U.S. delivery typically takes 3–7 business days after your order ships.
Delivery times are estimates, not guarantees. Weather conditions, carrier operations, holidays, and other circumstances beyond our control may affect delivery.
04 Order Tracking
Once your order ships, we will send you a shipping confirmation email with tracking information when available.
Please allow time for the carrier to scan your package and update the tracking status. If your tracking information has not updated for an extended period, please contact us for assistance.
05 Shipping Address Changes
Please review your shipping address carefully before placing your order.
If you need to update your address, contact us as soon as possible at support@mistmove.com. We will do our best to help, but address changes cannot be guaranteed once an order has been processed or shipped.
06 Delayed, Lost, or Damaged Packages
If your package is delayed, appears to be lost, or arrives damaged, please contact us at support@mistmove.com with your order number and any relevant details or photos.
We will review the situation and work with you toward an appropriate resolution. If a package is confirmed lost or an order arrives damaged due to an issue for which we are responsible, we will work with you on an appropriate replacement or refund, as applicable.
If we cannot ship your order within the promised timeframe, we will provide any required delay notice and the applicable options to accept the delay or cancel for a refund.
07 Contact Us
For shipping questions or order assistance, please contact: support@mistmove.com
Thank you for choosing MistMove. Mist, move on.